Green Hearth Witch Policies & Privacy Sanctuary

Welcome to Green Hearth Witch and our online shop, The Hearthside Market. We believe in transparent, honest, and supportive community relationships. Below, you will find our comprehensive policies regarding privacy, terms of service, and returns. By using our website (www.greenhearthwitch.com) and participating in our memberships, you agree to these terms.

1. Privacy Policy for Green Hearth Witch

Your privacy and trust are deeply sacred to us. This policy outlines how Green Hearth Witch collects, uses, and safeguards your personal details when you interact with our sanctuary.

  • Information We Collect: When you purchase a custom letter slot, secure an alignment reading, or join The Cottagecore Grimoire membership, we collect the personal details you directly provide to Green Hearth Witch. This includes your name, email address, shipping address, and any specific custom intentions you share to help us fulfill your service.

  • How Your Data Is Used: We use your data strictly to process secure payments, deliver your physical mail, manage your digital membership access, and send your copies of our seasonal newsletter, The Seasonal Letter.

  • Secure Third-Party Sharing: Green Hearth Witch will never sell, rent, or trade your personal data. We only share essential details with trusted, secure platforms necessary to operate our digital hearth, such as our website host (Squarespace) and our verified payment processors.

  • Cookies & Tracking: Our website utilizes standard browser cookies to maintain your shopping cart, remember layout preferences, and analyze basic site traffic to ensure a smooth, pleasant browsing experience.

  • Your Rights: You maintain complete control over your personal data. You may reach out to Green Hearth Witch at any time to update your details or request the permanent deletion of your data from our systems.

2. Terms of Service

  • Our Services & Products: Green Hearth Witch offers a curated collection of physical made-to-order goods, custom letter services, and digital or spiritual community memberships. All custom items and personal insights are created with intentional care and are subject to processing timelines listed on individual product pages.

  • Pricing & Payments: All prices listed across our store are in USD. Payments are securely processed at checkout before any custom crafting, digital access, or service fulfillment begins.

  • Intellectual Property: The written wisdom, plant profiles, custom illustrations, text, and creative layout featured on Green Hearth Witch and within our community grimoire are our exclusive intellectual property. You may not copy, redistribute, or resell any part of our premium content without express written permission.

  • Limitation of Liability: Our seasonal articles, spiritual insights, and botanical profiles are shared for educational, historical, and entertainment purposes. They are intended to inspire personal reflection and should not substitute for professional medical, legal, or financial advice.

3. Return & Shipping Policies

  • Fulfillment Window: Because our custom letters and botanical items are intentionally made-to-order and crafted individually by hand, please allow 7 to 14 business days for your items to be carefully prepared and packaged by Green Hearth Witch.

  • Complimentary Hearthside Shipping: All physical store packages travel via our built-in free shipping model at no extra cost to the buyer. We are not liable for postal transit delays once a package leaves our care.

  • All Sales Final: Because our offerings are personalized and custom-crafted, we are unable to accept traditional returns, exchanges, or cancellations once crafting has begun.

  • Damaged or Missing Items: If your package arrives damaged during transit or contains an error, please reach out to us within 14 days of delivery at lauralistar@greenhearthwitch.com. Please include a photo of the packaging and items so we can swiftly send a complimentary replacement or make it right.

4. Contact & Support Sanctuary

If you have any questions regarding our privacy practices, store terms, or your custom orders, please reach out to Green Hearth Witch directly. We are here to support your journey.